Overview
“Decades ago, I led a talk about ten commandants for good customer service for retail stores. Looking at them now, they speak to what is good CX now.”
Doug Thomas
He/HimSenior Production Manager
Magic
About
As a manager on the Magic Video & Podcast team, Doug Thomas makes training and other videos for support.microsoft.com and YouTube. He has been involved in more than 500 videos, such as Simply Windows, the Office 15-Minute Webinar, Office Casual and the Remote Space podcast. Before that, he was a managing editor in the DVD department at Amazon.com, and wrote movie reviews for radio and newspapers. He once sold Betamax players to you--or more likely--your parents.
Social contacts
Speaker's Sessions
CX is Good Customer Service
Content designWhy you should interview your teammate like a celebrity
Content designAn interview with partner, researcher Bill Buxton
KeynotesOverview
For nearly half a century, Bill Buxton has been at the forefront of the human-technology dance as a designer, musician, lecturer, writer, teacher, and scientist. A member of the Microsoft Research team since 2005, Bill recently announced his retirement and will join Doug Thomas for his exit interview. For more information, see billbuxton.com
Co-presenters:
Managing Creative People: Creative Like a Cow
Career & growthOverview
As a content creator, I had to produce original ideas, a lot of them. I couldn’t wait for inspiration to strike, so I studied how to be creative and applied it to my work. Now I’m a manager of creative people, so I must help and teach them these principles so they can thrive. This talk is for those who manage creative people or who want to be more creative in their own work. And yes, I’ll tell you what the cow thing is about.